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Delete your account and data

How a parent deletes a TSM Academy account, a child's profile, and the data that goes with them.

Last updated: 12 October 2026

You can delete your TSM Academy account and its data at any time — in the app, in a minute, or by e-mail if you no longer have the app.

1. Delete the account in the app

  1. Open TSM Academy and go to the parent area (enter your parent PIN).
  2. Open Settings and tap Delete account.
  3. Read what will be deleted and tap Continue.
  4. Type the word DELETE and tap Delete permanently.

The deletion happens immediately. Nothing can be recovered afterwards.

2. What is deleted

If you are the family administrator (the parent who created the family), the whole family is deleted:

  • your account;
  • every child's profile with all its progress: lessons, exercises, tests and results, study time, goals, projects, books, conversations with the AI teacher, the Capi coins and their transfers;
  • the accounts of the other adults of the family;
  • the connected devices, the family chat and the purchase records.

If you are another adult of the family, only your own account is deleted. The family and the children stay, and the family administrator keeps access.

3. Delete only a child's profile

In the parent area, open Child settings for that child, go to Danger zone and choose Permanently delete this profile. You confirm twice, the second time with your parent PIN. The child's profile and all of its data are deleted for good; the rest of the family stays.

4. Without the app: by e-mail

Write to contact@tsmbusiness.com from the e-mail address of your account, with the subject “Delete my TSM Academy account”. To protect your family, we check that the request comes from the account holder before deleting anything. We delete the account and its data within 30 days and confirm by e-mail.

5. Your subscription

Deleting the account does not cancel a subscription bought through Google Play or the App Store. Cancel it in the store:

6. What happens next

  • The family's data is deleted from our database at once when you delete the account in the app.
  • The sign-in account (your e-mail and password, or your Google or Apple sign-in link) is removed within 30 days.
  • We keep no copy of the deleted data, except where the law requires us to keep a record, and then only for as long as it requires.

Questions? contact@tsmbusiness.com · +1 849 576 9999. See also our Privacy Policy.